Privacy Policy | Wofo Counseling

Effective Date: September 1, 2021

1. Introduction

At Woodforest Counseling (referred to as "we," "our," or "us"), we are committed to protecting the privacy and confidentiality of your personal and health information. This privacy policy outlines how we collect, use, and protect your information, as well as your rights concerning your data in accordance with Texas and federal laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

We collect personal information from you in the course of providing counseling services. The types of information we may collect include:

Personal Information: Name, address, phone number, email, date of birth, gender, and other personal details.
Health Information: Medical history, mental health records, and other information related to your counseling and treatment.
Payment Information: Billing address, credit card information, and other payment details for services rendered.

3. How We Use Your Information

We use your personal and health information for the following purposes:

To provide counseling and therapeutic services.
To communicate with you regarding appointments and treatment plans.
To maintain records and manage your care.
For billing and payment purposes.
To comply with legal and regulatory requirements.

4. Confidentiality and Disclosure

Your information is confidential and will only be used for the purposes mentioned above. We will not share your information with any third parties except under the following circumstances:

With Your Consent: We may share information if you provide written consent.
For Treatment Purposes: We may share information with other healthcare providers involved in your care.
Legal Requirements: We may disclose your information if required by law (e.g., in cases of court orders, reporting child abuse, or threats of harm to self or others).

5. Your Rights

Under HIPAA and Texas state law, you have the following rights regarding your health information:

Access: You have the right to access your personal and health information.
Amendment: You have the right to request corrections to your records if they are inaccurate or incomplete.
Restrictions: You have the right to request limitations on how we use or disclose your information.
Confidential Communications: You may request that we communicate with you using specific methods (e.g., only through phone or email).
Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. These include physical, electronic, and procedural safeguards. However, no system is 100% secure, and we cannot guarantee absolute security of your information.

7. Retention of Records

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Changes to This Policy

We reserve the right to modify this privacy policy at any time. If we make changes, we will notify you by updating the policy on our website and informing you during your next session. Your continued use of our services after such changes constitutes your acceptance of the new terms.

9. Contact Information

If you have any questions or concerns about this privacy policy or your personal information, please contact us at:

105 Elk Trace Parkway

Montgomery Tx 77316

Acknowledgment of Receipt

By reading this policy, you acknowledge that you have received and reviewed this privacy policy and understand how your personal and health information may be used and disclosed.